Are you having trouble setting up your Business Email on your mobile device or with another email client? We have included instructions below on how to connect the Business Email to the third party clients below. It is important when setting up Business Email to always use the settings below.
Incoming server name: mail.gandi.net
Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
TLS or SSL: Yes
Username: your full email address (including@yourdomainname)
Password: provide the password you defined when creating the mailbox
Outgoing Mail Setup - SMTP (Sending mail)
Outgoing (SMTP) server name: mail.gandi.net
Username: your full email address ([email protected])
Password: provide the password you defined when creating the mailbox
Port : 25, 465 (with SSL) or 587 (with STARTTLS)
TLS or SSL : yes
SMTP Authentication: yes, using the same settings as for the POP / IMAP account
Personal Gmail:
In order to set up mail forwarding from your Business Email to your personal Gmail account, you first need to setup your Business Email Mailboxes. Do not create any forwarding addresses and make sure to remove any existing forwarding addresses - they will not work once you set up forwarding in your personal Gmail. Once your mailboxes are set up in your account, go to your personal Gmail Email. Log into your account to begin the process, then follow the steps below.
1. Select the Gear Widget in the top right hand corner > Choose Settings. Note: If you have “Inbox by Google” go to the “Gmail” menu item on the left-hand side menu to launch normal Gmail. Then find this gear in the top right-hand corner.
2. Then choose “Accounts” > “Add Another Email Address”.
3. Enter your “Name” + “Email Address”. Your email address is the business email address created @yourdomainname in your {brand} account. Select “Next Step”.
4. Revise the SMTP settings on the next screen as follows:
SMTP Server: mail.gandi.net
Port: 587
Username: The business email address you created @yourdomainname
Password: The initial password you setfor your business email.
Choose “Secured Connection using TLS”.
Click “Add Account” to proceed.
5. Once completed, you will need to verify that you own the email account you just added to your personal Gmail. The system will send you a verification email at the email address for which you set up forwarding. That automated email will include instructions for verifying ownership.
iPhone:
Follow the steps below to set Business Email up on your iPhone
1. Go to the “Settings” app.
2. Choose “Mail”.
3. Select “Accounts” > “Add Account” > “Other” at the bottom of the list.
4. Select “Add Mail” and enter the account information per below.
Name: Your Name
Email: example@yourdomainname (the business email address you set up in your {brand} account)
Password: provide the password you defined when creating the mailbox
Description: Enter the name you wish to use for this email type. For example, if this is your only business email address, you might want to set the description to “Business Email” or the name of your company, “Company Name Email”. Then select “Next”.
5. Your iPhone may attempt to verify at this point - no need to be alarmed. This will likely fail, prompting you to add the remaining information needed to set your email up.
6. Choose “IMAP” to enter the remaining required information.
7. Enter the information below for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.
Host Name: mail.gandi.net
User Name: example@yourdomainname (the business email address you set up in your {brand} account)
Password: provide the password you defined when creating the mailbox
8. Select “Next”. If everything looks correct, choose “Save” to complete the setup. This may take a few seconds to verify. Your email is now connected successfully!
Apple Mail:
Follow the steps below to set up access to your Business Email on Apple Mail:
1. Open Apple Mail. Go to “Mail” in the top navigation bar > select “Preferences”.
2. Select “Accounts” > then add an account by selecting the “+” at the bottom of the window.
3. Choose “Other Mail Account...” > click “Continue”.
4. Add your account information > click “Sign In”.
Email: the business email address you set up - example@yourdomainname
Password: provide the password you defined when creating the mailbox
5. Apple Mail may attempt to verify the login at this point - no need to be alarmed. This will fail, prompting you to add the remaining information required to finish setup.
6. In the following screen, enter your business email address into “User Name” and your password.
7. Select IMAP is for Account Type. Enter the same information from above for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.
8. Click “Sign In”.
9. If everything looks correct, click “Done” to complete the setup for the apps that you connected to this email address account. Your email is now connected successfully!
Step 1: Open Microsoft Outlook 2003 on your computer.
If this is the first time you have opened Outlook 2003 since installation, a window will immediately pop up asking you to setup your email account. Click “yes” to proceed.
If this is not the first time you have opened Outlook 2003, a setup window will not appear.
To access the setup process, click on “Tools” and select “Email Accounts”
Step 2: The “Email Accounts” wizard will open -
Select “Add a new email account”
Click “Next”
Step 3: A new window will open to select the “Server Type” -
Select “IMAP”
Click “Next”
Step 4: A new window will open to setup your “Internet Email Settings” -
Your Name: Enter your name as you would like it displayed to people in your emails
Email Address: Enter the business email address that you are trying to connect to Outlook e.g. [email protected]
Logon Information:
Username: This is the same business email address that you are trying to connect to Outlook from before, e.g. [email protected]
Password: This is the password that you created when you set up your business email address.
Server Information:
Incoming: mail.gandi.net
Outgoing: mail.gandi.net
Step 5: Click on “More Settings”
Step 6: Click on the “Outgoing Server” tab
Click on the button that says “My outgoing server (SMTP) requires authentication”
Click on button that says “Log On Using” then:
Enter your Username and Password (this is the same information that you previously entered).
Username: This is the same business email address that you are trying to connect to Outlook from before, e.g. [email protected]
Password: This is the password that you created when you set up your business email address.
Once complete, click “OK”
Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct as per below -
Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”
Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”
Once you have ensured that the port numbers are correct, click “OK”
This will take you back to the “IMAP” window. Click “Next”.
Your business email account should now be connected to Outlook, and you can start using your inbox immediately.
Step 1: Open Microsoft Office Outlook 2007 on your computer.
If this is the first time you have opened Outlook 2007 since its installation, a window will immediately pop up asking you to setup your email account. Click “yes” to proceed.
If this is not the first time you have opened Outlook 2007, a setup window will not appear.
To access the setup process, click on “Tools”, then select “Account Setting”. Click “New” in the upper left hand corner.
Step 2: A new window will open and ask you to enter details for your email account
Your Name: Enter your name as you would like it displayed to people in your emails
Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Password: This is the password that you created when you set up your business email address.
Re-Type Password: Enter the same password as above
Check the box next to the option to “Manually configure server settings or additional server types” and click “Next” in the bottom right corner
Step 3: Select “Internet Email” and click “Next”
Step 4: A new window will open to set your “Internet Email” settings
User Information:
Email Address: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - [email protected]
Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net
Logon Information:
Username: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - [email protected]
Password: This is the password that you created when you set up your business email address.
Step 5: Click “More Settings” in the bottom right corner
Step 6: Click on Outgoing Server tab
Click on the button that says “My outgoing server (SMTP) requires authentication“
Click on button that says “Log On Using”
Enter your Username and Password. This is the same information you previously entered.
Username: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - [email protected]
Password: This is the password that you created when you set up your business email address.
Once complete, click “OK”
Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:
Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”
Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”
Once you have ensured that the port numbers are correct, click “OK”- this will take you back to the IMAP window. Click “Next”.
Your business email account should now be connected to Outlook, and you can start using your inbox immediately.
Step 1: When you first open Outlook, you will see a "Welcome to Outlook 2013" message - click the “Next” button.
Step 2: The next screen will ask, "Do you want to set up Outlook to connect to an email account?" - choose “Yes” and click the “Next” button.
Step 3: On the “Auto Account Setup” menu, select the option for “Manual setup or additional server types”, then click “Next”.
Step 4: On the “Choose Service” menu, click the “IMAP” option then click the “Next” button.
Step 5: A new window will open to set your “Internet Email” settings
User Information:
Your Name: Enter your name as you would like it displayed to people who receive your emails
Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net
Logon Information:
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Password: This is the password that you created when you set up your business email address.
Step 6: Click “More Settings” in the bottom right corner
Step 7: Click on the “Outgoing Server” tab
Click on the button that says - “My outgoing server (SMTP) requires authentication”
Click on button that says - “Log On Using”
Enter your Username and Password. This is the same information you previously entered.
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Password: This is the password that you created when you set up your business email address.
Once complete, click “OK”
Step 8: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:
Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”
Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”
Once you have ensured that the port numbers are correct, click “OK”.
Step 9: Click the “Next” button - Outlook will then test the the account settings.
Step 10: Once the testing is complete, you will see two tasks: “Log onto incoming mail server” and “Send test email message”. Complete these two tasks, then hit the “Close” button.
Step 11: You will see a message stating "You're all set!" then click the “Finish” button.
Step 1: Open Microsoft Office Outlook 2016 on your computer
If this is the first time you have opened Outlook 2016 since its installation, a window will immediately pop up asking you if you want to set up your email account. Click “yes” and then “next”.
If this is not the first time you have opened Outlook 2016, a setup window will not appear.
If you have already set up another account in Outlook, click “File” then “Add Account”.
Step 2: On the “Auto Account Setup” menu, select the option for “Manual setup or additional server types”, then click “Next”.
Step 3: On the “Choose Service” menu, click the “IMAP” button
Step 4: A new window will open to set your “Internet Email” settings
User Information:
Your Name: Enter your name as you would like it displayed to people who receive your emails
Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net
Logon Information:
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected].
Password: This is the password that you created when you set up your business email address.
For “Deliver New Messages to”, select “New Outlook Data File”
Step 5: Click “More Settings” in the bottom right corner
Step 6: Click on the “Outgoing Server” tab
Click on the button that says - “My outgoing server (SMTP) requires authentication”
Click on button that says - “Log On Using”
Enter your Username and Password. This is the same information you previously entered:
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- [email protected]
Password: This is the password that you created when you set up your business email address.
Once complete, click “OK”
Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:
Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”
Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”
Once you have ensured the port numbers are correct, click on “OK”
Step 8: Click the “Next” button. Outlook will then test the the account settings.
Step 10: You will see a message stating "You're all set!" then click the “Finish” button.